TERMS & CONDITIONS
Please make sure you read and understand the following Terms & Conditions. The terms & conditions may change without notice. Please contact firstname.lastname@example.org if anything is unclear. Commencement of a project with 2 Love Birds constitutes acceptance of the Terms & Conditions. Click on the + symbol to expand text.
Existing DIY Printables
1. All prices are in Australian Dollars (AUD) and are subject to change without notice.
2. The colours on the screen may vary from printed colours.
3. 2 Love Birds printable DIY stationery is provided for personal use only. Strictly no commercial use nor file sharing. All rights reserved.
4. Purchase of the DIY printable stationery does not entitle you to copyright. All copyright to 2 Love Birds.
5. You are purchasing a personalised PDF file. No products will be shipped.
6. Please make sure you read the product description carefully as there is No refunds of digital files.
7. Please provide all your text carefully as there is No refunds of digital files.
Custom DIY Printables
Point 1- 5 same as above.
6. Custom printables may become part of the standard range.
7. After the artwork has been approved and paid for there is NO refunds
6. Please make sure you read the product description carefully as there is no refunds of digital files.
7. Please provide all your text carefully as there is no refunds of digital files.
We accept PayPal payments and/or credit card payments via PayPal (no PayPal account needed) through our online store. If you would like to pay via a direct bank deposit please contact us with your order information including your postal address and we will email you a tax invoice to make payment.
FLAT RATE STANDARD SHIPPING WITHIN AUSTRALIA – $8.95
We will do our best to get your purchases send out by the next business day. We use Australia Post’s Regular Parcel Post Service to ship all purchases to our customers. However, we provide the option to have your purchase delivered by Express Post. At the moment we don’t ship purchases outside Australia.
Below is a table of estimated delivery times once the item has been shipped:
Please refer to the Australia Post Guidelines for delivery here.
– Express Post
Where the Express Post option has been selected, a flat rate of $15 is charged.
Please enter the most convenient address that your purchase can be delivered to during working hours. We recommend selecting a work address as we can only deliver Monday to Friday. If a work address is selected please indicate whether the item can be left with reception.
Upon delivery, a signature is required and the parcel scanned. If no one is at the delivery address to receive the parcel, a card will be left advising that the parcel can be collected from the nearest Australia Post outlet. Please ensure that you enter the correct delivery address. If a parcel is returned to us a resending fee will be charged prior to it being re-dispatched.
– Tracking Orders
A Tracking Number will be provided with your email notification confirming your order. Once your order has been shipped, you can check the status of your order at any time by simply entering your tracking number in Australia Post’s website found here:
Please allow 24 hours for your tracking number to be active.
Generally we do not offer refunds however we can exchange or offer a shop credit.
We accept exchanges for faulty or wrongly supplied stock. We do not offer exchanges due to change of mind, so please choose carefully. You need to contact us within 5 days of receiving your order if you would like to exchange a product. We will issue exchange authorisation. We must received the items preferably unopened with all the packaging, tags, etc within 14 days of the date of received your order. Only items with an authorisation will be considered for an exchange. We reserve the right to refuse the above if the item is not returned in the original condition.
Return shipping is the responsibility of the customer and any breakages or items lost during the return shipping cannot be credited.
Please note that colours on the computer/iphone/ipad screen may vary slightly from the actual product and we are unable to accept exchanges if you have changed your mind upon receiving the product. We do however offer a purchase of samples, please contact us to enquire.